How to find a product

In order to find a product you can go to the proper section in our menu or use the Quick Find search box in the left column, below the menu. Enter a key word in the text box and press "enter" or "click" on the magnifying glass icon.

How to buy

Once you have found an article you want, you can add it to the shopping cart by clicking the button "buy now", or you can see a detailed description clicking on the photo or the title. If you want to buy the article from the detailed description page, click "add to cart". Every time you add a product to the cart, the current cart contents appear on the screen for you to check or modify. A this moment you can:

• Remove a product, checking the corresponding "remove" box and clicking "Update"
• Modify the quantities introducing the new number of units and clicking "update"
• Continue shopping. Click "Continue Shopping"
• Buy the products in your cart by clicking "Checkout".

The prices applicable for each product are those that appear in the product web page. These prices include VAT for countries in the European Union and do not include shipping and handling costs. For countries not in the EU, prices will be shown without taxes once you enter your account.

Orders shipped to the Canary Islands, Ceuta, Melilla and states non-members of the European Union, will be free of the VAT. The customs in each country may apply the corresponding taxes, that will have to be paid in destiny by the receiver of the merchandise.

When you click "Checkout" you will be requested to create an account if you do not have one.

Create an account

If this is the first time that you buy in our Web, you will have to register and introduce your data ( see Privacy Notice ). Data will be stored for later orders, so you do not need to type them again. Press "Continue".

If are already registered and have your account, enter your e-mail address and password and click "Sign In". You will see the delivery address registered for your orders.

Delivery Information

You can choose the delivery address for the order. Default delivery address is the one entered when creating your account, but that can be modified. You will also be able to add comments on that matter if necessary.

All orders are sent through Correos, the Spain national postal service, and always certified .Products are properly protected to avoid damages during transportation.

Important Note: Orders in post office boxes, or in zones in which the system does not allow to register users will not be attended. If you wish to acquire some product from a country not included in the system, please contact us sending a e-mail to quimera@quimeraazul.com, and we will inform you of the procedure to follow.

Press "Continue" to load the payment information.

Payment Information

In this screen you can choose the billing address, which usually will be the same than the delivery address, but can be changed.

Next you can see he total price for you order, including taxes (for countries in the European Union) and shipping and handling costs.

The S&H costs will be charged to the client. They are automatically calculated based on the products, the amounts and the destination country. The client will always be able to see them before ordering.

As a reference, the following cases are presented:

Now you will have to choose your payment method. Available options are:

• Bank transfer. The transfer will be made to the QUIMERA AZUL SL account which will be shown once the order is completed.
  
  The transference must be made within ten days (do not forget to mention order number ). If notice for your payment is not received within that period , the order will be cancelled.
  


• Cash on delivery. Available only for Spain (except Canary Islands, Ceuta and Melilla). In this case the order will be paid at reception in the specified address. This option has an additional charge of 3 € (this will always be shown before order confirmation).
  
  Important: If the client chooses this payment method, the delivery address and invoicing address will necessarily have to be the same, since the company that makes the transport will also be in charge to collect the payment.



• Credit card/PayPal. If you select this option, you will be redirected to the PayPal secure pages for the payment. You will be able to pay using your credit card number or your PayPal account (if you have one). For more information about PayPal, you can check www.paypal.com. Complete the requested data in the PayPal form and, when finished press the "return to shop" button to return to the Quimera Azul pages.

Click "Continue" to go to the order confirmation page.

Order Confirmation

Here you can check (and modify if necessary ) all data in your order (products, amounts, invoicing and delivery addresses, payment methods, etc).

If everything is correct, click "Confirm Order".

If your payment method was Credit card/PayPal , you will be redirected to the PayPal pages, and will return to this screen when pressing "return to Shop" button.

At the end of the purchase process, you can choose to receive information for future changes in the products you have bought (by checking the corresponding boxes).

In the following 24 hours you will receive an e-mail, with all the information about your order. Remember that the orders will only be processed after the payment is confirmed.

Cancellations/Returns

The client has the possibility to cancel his order, without any cost, whenever the cancellation is communicated before shipment. Otherwise he will have to wait until reception and then return it.

The cancellation of an order will be made via e-mail to quimera@quimeraazul.com, indicating the order number, client data and date of purchase.

Returns are accepted until past seven days of reception of the order.

In order to return a product writing an e-mail to quimera@quimeraazul.com, indicating the order number, client data, product reference, date of purchase and shipping, and reason for the return. You will receive an electronic mail indicating the procedure to follow. In any case, the product will have to be sent back in its original packing.

If the reason for the return were that the article is defective or it does not correspond to the one purchased, QUIMERA AZUL SL will pay the return and new shipment costs. If the reason is that the product is not satisfactory, the product cost will be returned (not the shipping and handling) and the customer will be responsible for the return shipping charges.

The payment will be returned in a maximum of thirty days.